Legal
Privacy Policy
Last updated: 1 June 2025
Super Soft Ltd. (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
1. Information We Collect
1.1 Information you provide directly
When you use our contact form, schedule a call, or apply for a job, we collect: full name, email address, phone number, company name, job title, project details, cover letters, and CV / résumé files (PDF). We only collect information that is necessary to respond to your enquiry or process your application.
1.2 Information collected automatically
When you visit our website, we may automatically collect: IP address, browser type and version, operating system, referring URL, pages visited, and time spent on each page. This data is collected through standard server logs and, where applicable, first-party analytics tools. We do not use cross-site tracking cookies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your project enquiries and schedule discovery calls
- To evaluate and process job applications
- To send you project proposals, invoices, and project-related communications
- To improve the performance and content of our website
- To comply with our legal obligations under applicable law
3. Data Storage & Security
Your data is stored on secure servers located in the European Union and/or United States, operated by reputable cloud providers (including but not limited to AWS and MongoDB Atlas). We implement industry-standard security measures: TLS/HTTPS encryption in transit, AES-256 encryption at rest, access controls restricted to authorised personnel, and regular security audits.
CV and document uploads are stored in isolated, private storage buckets and are accessible only by our recruitment team. We retain job application data for up to 12 months unless you request earlier deletion.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to any third party. We may share data with trusted service providers who assist us in operating our website and conducting our business (e.g. email delivery, cloud hosting). These providers are contractually bound to keep your information confidential and use it only for the services they provide to us.
We may disclose information if required to do so by law, or in response to valid legal process from authorised authorities.
5. Cookies
Our website uses only essential, first-party cookies required for the site to function correctly (e.g. session management). We do not use advertising cookies, retargeting pixels, or third-party analytics platforms such as Google Analytics. You can disable cookies in your browser settings; however, some features of the site may not function as intended.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (“right to be forgotten”)
- Object to or restrict how we process your data
- Request a portable copy of your data in a machine-readable format
To exercise any of these rights, please contact us at privacy@supersoftltd.com. We will respond within 30 days.
7. Data Retention
We retain personal data only for as long as is necessary for the purposes set out in this policy, or as required by law. Contact form submissions are retained for up to 24 months. Job applications are retained for 12 months. Client project data is retained for the duration of the contract plus 3 years, in accordance with standard accounting requirements.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete the information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of our website after changes are posted constitutes acceptance of those changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please contact us at:
Company: Super Soft Ltd.
Email: privacy@supersoftltd.com
General enquiries: info@supersoftltd.com
Address: Dhaka, Bangladesh
© 2025 Super Soft Ltd. All rights reserved.