Terms of Service

By engaging Super Soft Ltd. (“we”, “our”, “us”) for any service, or by using our website, you (“Client”, “you”) agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services or website.

We reserve the right to update these Terms at any time. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

Super Soft Ltd. provides software development services including, but not limited to: web application development, mobile application development, AI & automation solutions, and data entry services.

The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate Statement of Work (SOW) or Project Agreement signed by both parties. In the event of any conflict between these Terms and a signed SOW, the SOW shall take precedence.

The Client agrees to:

• Provide accurate, complete, and timely information, content, and feedback required to complete the project
• Assign a primary point of contact with authority to approve design and functionality decisions
• Review and provide feedback on deliverables within the timeframe specified in the SOW (default: 5 business days)
• Ensure all materials provided to us (logos, images, copy, data) are owned by you or are properly licensed
• Not use our services for any unlawful, harmful, or fraudulent purpose

Unless otherwise agreed in writing, our standard payment schedule is: 50% deposit before work begins, and 50% upon project completion before final delivery. For ongoing or retainer work, invoices are issued monthly and are due within 7 calendar days of receipt.

Late payments accrue interest at 1.5% per month (18% per annum). We reserve the right to suspend work on any project where payment is overdue by more than 14 days, without liability for resulting delays.

All prices are quoted exclusive of any applicable taxes. Clients outside Bangladesh are responsible for any applicable withholding taxes, VAT, or other local taxes.

Upon receipt of full payment, all custom code, designs, and deliverables created specifically for your project are assigned to you. You will own the final work product.

We retain ownership of: (a) any pre-existing code, libraries, frameworks, or tools we use during development (“Pre-existing IP”); (b) general methodologies, know-how, and processes developed during the project. We grant you a perpetual, royalty-free licence to use any Pre-existing IP embedded in your deliverables.

We may include a reference to the project in our portfolio, case studies, and marketing materials unless you request otherwise in writing prior to project commencement.

Both parties agree to keep confidential any non-public information disclosed during the engagement, including but not limited to: business strategies, technical architectures, pricing, customer data, and trade secrets. This obligation survives termination of the engagement for a period of 3 years.

We will sign a mutual Non-Disclosure Agreement (NDA) upon request before any project discussions begin.

Each project phase includes a defined number of revision rounds as specified in the SOW (typically 2 rounds per deliverable). Revisions requested beyond the agreed scope, or changes to previously approved work, will be quoted and billed separately at our current hourly rate.

Material changes to project scope, timeline, or requirements requested by the Client after project commencement may result in revised pricing and timeline adjustments.

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. We provide a 30-day warranty on all delivered work, during which we will fix any bugs attributable to our implementation at no additional cost.

To the maximum extent permitted by law, our total liability to you for any claim arising from our services shall not exceed the total fees paid by you for the specific project giving rise to the claim in the 3 months preceding the claim.

We are not liable for: (a) indirect, incidental, or consequential damages; (b) loss of profits, revenue, or data; (c) third-party service outages (hosting providers, payment gateways, APIs); (d) delays caused by the Client’s failure to provide required materials or approvals.

Either party may terminate the engagement with 14 days’ written notice. Upon termination: (a) the Client will pay for all work completed up to the termination date; (b) we will deliver all completed work in progress; (c) each party will return or destroy the other’s confidential materials.

We may terminate immediately, without notice, if: (a) the Client fails to make payment after 30 days of the due date; (b) the Client uses our services for any illegal or harmful purpose.

These Terms of Service are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

For international clients, we are open to resolving disputes through internationally recognised arbitration (e.g. ICC Arbitration) as an alternative to litigation.

For any questions regarding these Terms, please contact us: